Made-to-order items may take up to 1-3 weeks to ship. IN STOCK & SALE items will ship within 2-3 business days. GIFT CARDS will deliver directly to your inbox.

Bronze, silver & gold plated items are eligible for exchange or a refund upon request. Returns will not be accepted without an issued Return Authorization number. Fine Collection & items purchased with a Gift Card are eligible for store credit or exchange only.
Return or exchange requests for all items must be made within 3 days of delivery & are subject to approval. Please contact info@jacquelinerose.com to request a return or exchange. Once a request is approved, the original merchandise must be returned within 5 days, unaltered, unworn & in its original packaging, otherwise the item is no longer eligible for return or exchange.
Shipping charges are non-refundable & cost for a return shipment are the responsibility of the customer. Returns may incur a 10% restocking fee. We reserve the right to deny any unreasonable returns or exchanges. We do not offer price adjustments on past purchases.
Items purchased using a discount code equal to or higher than 15% are a final sale & may not be returned or exchanged. Sale items, international orders, items purchased as an exchange or with store credit, custom pieces (including custom ring sizing), Gift Cards & items purchased during promotional sales or with a discount code equal to or higher than 15% are a final sale & non-refundable.

Duties & taxes are not included in the total at checkout & are the responsibility of the customer. Duties & taxes will vary by country & are determined by the customs agency within the destination country. Jacqueline Rose Collection, Inc. does accept returns or refunds if the International Shipment is refused by the customer.

Bronze & silver naturally oxidize with time. We recommend a polishing cloth like Sunshine brand.  Gold plated & gold fill jewelry can wear slightly overtime. Gently clean with a mild dish soap, warm water & damp soft cotton cloth.  To keep your Jacqueline Rose jewelry looking best, limit its contact with lotions, perfumes, hairspray & water activities. Rubbing alcohol & hand sanitizers should also be avoided. Store jewelry in an airtight bag or container & remove before going to sleep.

We will make reasonable repairs on items for up to 1 year after date of purchase. To request a repair, please contact info@jacquelinerose.com. The customer is responsible for all shipping costs.  

We respect your privacy! All personal information submitted to us is kept strictly confidential & will not be shared. We may contact you on occasion via email for special promotions, sales or new designs if marketing is accepted.