POLICIES
ORDER PROCESSING
Made-to-order items may take up to 1-4 weeks to ship. IN STOCK & SALE items will ship within 2-3 business days. GIFT CARDS will deliver within 24 hours by email.
RETURNS & EXCHANGES
We accept returns & exchanges for unworn, unaltered jewelry in its original packaging within 3 days upon delivery at the shipping address. To make a return for store credit or exchange, please contact info@jacquelinerose.com. Please do not return any products until you have received our Return Authorization email. Shipping costs are non-refundable & cost for a return shipment are the responsibility of the customer. Returns may incur a 10% restocking fee. All Fine Collection & Gift Card purchases are eligible for exchange only. International orders, customized items (including custom ring sizing), Sale items & purchases made with a discount code are final.
INTERNATIONAL SHIPPING
Duties & taxes are not included in the total at checkout & are the responsibility of the customer. Duties & taxes will vary by country & are determined by the customs agency within the destination country. Jacqueline Rose Inc does accept returns or refunds if the International Shipment is refused by the customer.
JEWELRY CARE
Bronze & silver naturally oxidize with time. We recommend a polishing
cloth like Sunshine brand.
Gold plated & gold fill jewelry can wear slightly overtime. Gently clean with a mild dish soap, warm water & damp soft cotton cloth.
To keep your Jacqueline Rose jewelry looking best, limit its contact with lotions, perfumes, hairspray & water activities. Rubbing alcohol & hand sanitizers should also be avoided. Store jewelry in an airtight bag or container & remove before going to sleep.
REPAIRS
We will make reasonable repairs on items for up to 1 year after date of purchase. To request a repair, please contact info@jacquelinerose.com. The customer is responsible for all shipping costs.
PRIVACY
We respect your privacy! All personal information submitted to us is kept strictly confidential & will not be shared. We may contact you on occasion via email for special promotions, sales or new designs if marketing is accepted.