Exchange and Returns
FINAL SALE
Items purchased using a discount code equal to or higher than 15% are a final sale & may not be returned or exchanged. Sale items, international orders, items purchased as an exchange or with store credit, custom pieces (including custom ring sizing), Gift Cards & items purchased during promotional sales or with a discount code equal to or higher than 15% are a final sale & non-refundable.
RETURNS & EXCHANGES
Bronze, silver & gold plated items are eligible for exchange or a refund upon request. Returns will not be accepted without an issued Return Authorization number. Fine Collection & items purchased with a Gift Card are eligible for store credit or exchange only. Return or exchange requests for all items must be made within 5 days of delivery & are subject to approval. Please contact info@jacquelinerose.com to request a return or exchange. Once a request is approved, the original merchandise must be returned within 5 days, unaltered, unworn & in its original packaging, otherwise the item is no longer eligible for return or exchange. Shipping charges are non-refundable & cost for a return shipment are the responsibility of the customer. Returns may incur a 10% restocking fee. We reserve the right to deny any unreasonable returns or exchanges. We do not offer price adjustments on past purchases.
REPAIRS
We will make reasonable repairs on items purchased on our website for up to 60 days after date of purchase. To request a repair, please contact info@jacquelinerose.com. Product returns will not be accepted without our issued Return Authorization number. Repair or replacement fees may apply and will be invoiced upon authorization. Payment must be completed before release of the item. The customer is responsible for all shipping costs. We reserve the right to deny any repair request.
