ORDER PROCESSING & SHIPPING
In an effort to keep our community safe during COVID-19, all made-to-order items may take up to 3-4 weeks to ship. IN STOCK & SALE items will ship within 1-3 business days. GIFT CARDS will deliver within 24 hours by email.
RETURNS & EXCHANGES
We accept returns & exchanges for unworn, unaltered jewelry in its original packaging
within 5 days of upon delivery at the shipping address. To make a return for store credit or exchange, please contact firstname.lastname@example.org. Please do not return any products until you have received our Return Authorization number. Shipping costs are non-refundable & cost for a return shipment are the responsibility of the customer. Exchanges may incur additional shipping charges. All custom & sale items are final.
Bronze & silver naturally oxidize with time. We recommend a polishing cloth like Sunshine brand. To delay oxidation, keep your Jacqueline Rose jewelry away from lotions, perfumes, hairspray, showers & water activities. Store jewelry in an airtight bag or container & remove before going to sleep.
Gold-filled or plated jewelry can wear slightly overtime especially with heavy use. To keep your piece looking its best, gently clean with a damp soft cotton cloth.
We will make reasonable repairs on items for up to 1 year after date of purchase. To request a repair, please contact email@example.com. The customer is responsible for all shipping costs.
We respect your privacy! All personal information submitted to us is kept strictly confidential & will not be shared. We may contact you on occasion via email for special promotions, sales or new designs if marketing is accepted.