Made-to-order items may take up to 1-4 weeks to ship. IN STOCK & SALE items will ship within 2-3 business days. GIFT CARDS will deliver within 24 hours by email.

We accept returns & exchanges for unworn, unaltered jewelry in its original packaging within 3 days upon delivery at the shipping addressTo make a return for store credit or exchange, please contact info@jacquelinerose.com. Please do not return any products until you have received our Return Authorization email. Shipping costs are non-refundable & cost for a return shipment are the responsibility of the customer. Returns may incur a 10% restocking fee. All custom & sale items including purchases made with a discount code are final.

Duties & taxes are not included in the total at checkout & are the responsibility of the customer. Duties & taxes will vary by country & are determined by the customs agency within the destination country. Jacqueline Rose Inc does accept returns or refunds if the International Shipment is refused by the customer.

Bronze & silver naturally oxidize with time. We recommend a polishing cloth like Sunshine brand. To delay oxidation, keep your Jacqueline Rose jewelry away from lotions, perfumes, hairspray, showers & water activities. Store jewelry in an airtight bag or container & remove before going to sleep.

Gold-filled or plated jewelry 
can wear slightly overtime especially with heavy use. To keep your piece looking its best, gently clean with a damp soft cotton cloth.

We will make reasonable repairs on items for up to 1 year after date of purchase. To request a repair, please contact info@jacquelinerose.com. The customer is responsible for all shipping costs.

We respect your privacy! All personal information submitted to us is kept strictly confidential & will not be shared. We may contact you on occasion via email for special promotions, sales or new designs if marketing is accepted.